Merlin

The business relationship with 365SiteSupportLtd and Alton Towers started in 2015 after being asked if they could provide 24/7 Emergency on-site “hose” replacement breakdown cover for the Stoke on Trent based Merlin Entertainments Group theme park.

365SiteSupportLtd Director Craig Jackson says we obviously agreed to provide the required breakdown cover and since then our relationship with Alton Towers has grown into a fantastic one as we have continued to provide the required level of on-site service expected for a world leading entertainments group such as Merlin.

This Association has grown immensely along with the level of trust due to the dedicated & professional services 365SiteSupportLtd provide the Theme Park in and out of season,day and night.

Most recently during the closed season of 2016, 365SiteSupportLtd have completed a number of large on-site hydraulic “Hose” installation projects, but out of every task we have taken on for Alton Towers one project sticks in the minds of our service engineers….RITA..!

Our engineers completely striped the enormous 9000L Hydraulic / Nitrogen power pack in early January which was an massive task, firstly involving hundreds of meters of high pressure hydraulic hoses ranging from 1/4″ up to 6″ being measured and identified.

We then went about manufacturing the replacement hoses,every new hose ferrule was engraved with its own unique ID number for future reference,then assembled and tested ready to be fitted to the roller coaster.

After the manufacturing process was completed,working to a very tight schedule our engineers then went about the grueling task of removing the old hoses and replacing them with the newly manufactured hoses in time for Alton Towers engineers to carry a series of rigorous test procedures ensuring the 0-61.1 MP/H in 2.5 seconds roller coaster is ready and safe for the public to ride.

Our staff continue to work very closely with the Merlin Entertainments Group to ensure only the very best level of service and support is available 24 hours a day,365 days a year when called upon.

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365SiteSupportLtd employ a team of highly trained engineers who travel all over the UK carrying out major hydraulic “hose installations and refurbishments on a regular basis for some of the worlds leading theme parks / leisure facilities.

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